Frequently Asked Questions

Question 1

How does telepsychiatry work?

Accepted Answer

Telepsychiatry allows you to meet with a psychiatric provider through secure, HIPAA-compliant video conferencing from the comfort of your home. All you need is a device with a camera, microphone, and a stable internet connection.

Question 2

What states do you serve?

Accepted Answer

We currently serve patients in Arizona, Oregon, Maryland, and Washington. Our providers are licensed in these states and can provide care to any resident within them.

Question 3

How do I schedule my first appointment?

Accepted Answer

You can schedule your initial consultation by filling out the contact form on our website, calling our office at (480) 360-3531, or using the online booking system in your patient portal.

Question 4

Do you accept insurance?

Accepted Answer

Yes, we accept most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, and many others. Contact us to verify your specific plan coverage.

Question 5

What if I don't have insurance?

Accepted Answer

We offer competitive self-pay rates and can provide superbills for you to submit to your insurance for potential out-of-network reimbursement. We also offer a sliding scale for qualifying patients.

Question 6

What is the cost of an appointment?

Accepted Answer

Costs vary depending on the type and length of visit, as well as your insurance coverage. Initial evaluations typically range from $200–$350 for self-pay patients. Follow-up appointments range from $100–$200.

Question 7

What conditions do you treat?

Accepted Answer

We specialize in anxiety disorders, depression, ADHD, bipolar disorder, PTSD, OCD, insomnia, and other mood and thought disorders. Our providers create individualized treatment plans for each condition.

Question 8

How often will I need appointments?

Accepted Answer

The frequency of visits depends on your individual needs. Typically, patients start with bi-weekly appointments and transition to monthly follow-ups once their treatment plan is well-established.

Question 9

What if I have a crisis outside of business hours?

Accepted Answer

For psychiatric emergencies, please call 911 or go to your nearest emergency room. You can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988. We provide a list of crisis resources to all patients.

Question 10

Is telepsychiatry as effective as in-person visits?

Accepted Answer

Research consistently shows that telepsychiatry is as effective as in-person psychiatric care for most conditions. Many patients actually prefer the convenience and comfort of receiving care from home.

Question 11

How is my privacy protected?

Accepted Answer

We use HIPAA-compliant video conferencing technology with end-to-end encryption. All patient records are stored securely, and we follow strict privacy protocols to protect your personal health information.

Question 12

What technology do I need?

Accepted Answer

You need a smartphone, tablet, or computer with a camera and microphone, along with a reliable internet connection. We support most modern web browsers and can guide you through the setup process.

Getting Started

Insurance & Payment

Treatment & Care

Technology & Privacy